All required documents for FASTag should be in the name of the owner of the vehicle. If car owner is not present at the time of application, driver will need to submit his photo ID proof.A valid driving license would be sufficient for Address & ID proof.
All documents (copies) submitted by customer to the Bank must be self-attested by the customer.
Do I need to use any specific lane at
the toll plaza for FASTag?
Yes, you will have to use the lanes
demarcated for FASTag.
How can I recharge my tag account?
You may recharge your TAG account by making
payment online through Debit Card, Credit,
Net Banking & other online payment
modes. The TAG account can be recharged
upto₹ 1,00,000.00 for Full KYC accounts and
₹ 10,000 for Limited-KYC accounts. You may
also recharge your TAG account at anyPoS
locations near Toll Plazas by paying cash.
For online recharge, please follow these
- Log into Customer Portal at www.fastag.ihmcl.com, choose 'Customer Login' & enter your username and password.
- Go to Payments Recharge Account.
- Select the tag accounts to be recharged and mention the respective amounts to be uploaded:
- Choose payment mode as 'Pay by Online' and click 'Continue'.
- A new window will open with an option to select your bank.
- Please select your bank from the list and continue.
- You will be asked for the login credentials for your bank account. Please proceed with the details and complete the payment.
- Minimum recharge amount a tag can be recharged with is ₹ 100..
- Do not refresh the browser or press the 'Back' button in the middle of the transaction..
How do I generate/ reset my username
Once your FASTag account is created, Please
log in to the customer portal and register
yourself to generate your user id and
password. Please enter the required
information in the prompts and the system
will send an SMS with your log in details
to your registered mobile number. You may
call our customer care 1033 for assistance.
How would I cross toll plaza, if ETC
equipment are not working?
In case ETC equipment are not working and
your FASTag account is having sufficient
balance, please pay the toll fee in cash at
the plaza. Additionally, please call our
customer care and also report the issue
with the concessionaire.
Is there any minimum or maximum value
for such recharge / top up?
Yes, the minimum recharge amount is ₹ 100
and maximum is ₹ 1 lac for a Full-KYC
I have two vehicles, can I use one
FASTag for two vehicles?
You will need to take two separate FASTags
for the each vehicle.
What do I have to do if I lost my RFID
Tag? What will happen to the account
You will need to call our customer care
number to block your FASTag. Once you take
a new tag, we will transfer the balance to
the new tag.
How would I know that the correct user
fee has been deducted from my FASTag
You will receive an SMS alert in your
registered phone number each time a balance
is deducted from your FASTag account.
How would I report an incorrect
deduction and how will I get back the
You can report an incorrect deduction by
calling our call centre. For all toll
transactions, the toll plaza system sends a
request to Bank for debiting the toll
amount that is due from you. In the rare
scenario of Toll Plaza system sending an
incorrect amount, We may raise a Chargeback
on behalf of you to recover the money that
has been collected in excess by Toll Plaza.
This Chargeback process normally takes up
to 20-30 working days. All incorrect
deductions, if proven so, are reverted back
post representing the case with Toll Plaza.
How do I block my FASTag account, in
case my vehicle is lost?
You can call our customer care 1033 or
login to www.fastag.ihmcl.com to block your
I have new vehicle fitted with RFID
Tag. How to get it activated?
OEM or RFID tags fitted by vehicle
manufacturer cannot be used as replacement
of FASTag. Only FASTags issued by an
issuing bank can be used for purpose of
electronic toll payment.
Banks are exploring ways to use these tags
for ETC, however it will require some new
technical development. It will also be
subject to tag being in proper condition
without any damage or tampering. For now,
you will have to purchase a tag from IHMCL
in order to use it through us.
Can FASTag be used for passage through
toll plazas on the state highways?
FASTag can be used on all toll plazas where
it has been implemented. You can check the
list of Plazas
I have FASTag and also balance amount,
but I could not go through ETC lane.
How do I get my FASTag checked/
rectified to see whether it is active
You can raise a request regarding the same
by calling our customer care 1033 or login
to https://fastag.ihmcl.com to check your
I reside within 10 Km of a particular
Toll plaza. Do I need to take FASTag to
get the concessions available for local
You will need to submit your documents to
the concessionaire validating your
residence within 10km of a particular
plaza. Once it is verified, you may avail
the concession on the FASTag assigned to
Why are the rates different for
different vehicle categories?
Vehicles are categorized for the welfare of
road users. This categorization is
primarily based on the size and load they
carry and damage done to the road and type
of use (commercial/personnel) of a vehicle.
Why concessions to local/ frequent
users are different?
Concession to local/frequent users are
extended as welfare measures. There may be
variation in the concessions available as
these have been provided at different times
under different fee rules and provisions of
Why full user fee (toll) is to be paid
although we travel a small length on
the project road?
In India, the tolling is generally under
the open system, whereby fee payable is a
fixed amount based on the length of stretch
under one project which is normally 60
kilometres. If a stretch is of lesser
length, user fee of actual length only may
What is normal minimum distance between
two adjacent Toll Plazas?
As per the fee rules 2008, the spacing
between two adjacent toll plazas should be
In case of Harassment/ misconduct/
discourteous/ rude behaviour of toll
collection staff, what should we do?
MORTH/NHAI/IHMCL has launched 1033 helpline
number for addressing FASTAG complaints
related to Toll Plaza. You can call this
number and report the same.
Why the user fee (toll) rate is
different at 2 Toll Plazas?
User fee on a particular fee plaza is based
on stretch length under that plaza,
structures (bridge, tunnel, bypass) and
width of the highways, applicable fee rules
and provisions of the concessions
I bought an IHMCL FASTag. Now I want to
replace my FASTag as the tag got
damaged accidentally. Do I have to buy
a new tag by paying Security Deposit
No. You don’t have to pay Security deposit
again for replacing your Tag. Login to your
a/c at www.fastag.ihmcl.com, click on the
link “Replace my tag” in the left panel.
For replacing your tag, you will have to
pay a nominal charge of Rs 100 (including
currently applicable taxes).
I had taken a FASTag for my vehicle
from a different Bank earlier. Now I
have purchased IHMCL FASTag for the
same vehicle. Is this allowed?
Yes. You can replace your existing FASTag
with IHMCL FASTag. However, please ensure
you remove other bank’s FASTag sticker from
the vehicle and paste only IHMCL FASTag on
the vehicle. Pasting more than one FASTag
on the same vehicle is a violation and will
How is 1033 helpline number useful to
me? What type of toll plaza level
complaints can I raise by calling this
MORTH/NHAI/IHMCL has launched 1033 helpline
number for addressing FASTag complaints at
toll plaza level. Customer can simply dial
1033 from Mobile/Landline for the following
- Stopped at the plaza for Tag blacklist reason even though Tag is not blacklisted.
- Plaza not accepting FASTag
- Plaza not able to read the Tag
- Plaza not supporting for monthly pass issuance
- Any other applicable issue for FASTag
What should I do, if the system displays Vehicle number already have blacklist or any other exceptions?
If you find any exceptions as given in the below category, please contact the respective Issuer Bank provided in the same pop-up for further resolution.
|Tags in negative balance or with violations
|ag exempted from toll fare as per NHAI/MoRTH guidelines except for tags of vehicles belonging to customer with physical disability
|Tag with customer account balance below threshold limit
|Tag of customer with physical disability
|Tag Blacklisted by RBI, IHMCL/NHAI, Central/State law enforcement, police and or defense
|Tag of customer who closes account, surrenders tag or switches to a new Issuer bank/ entity